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Política de Privacidade UUPAY - Proteção de Dados do Usuário

UUpay Limited (“UUPAY”, “we”, “us”, or “our”) provides a crypto payment platform offering virtual and physical cards, global eSIM connectivity, fiat withdrawals, and peer-to-peer transfers. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

  • Account information: name, email address, phone number, and country of residence provided when you register.
  • Identity verification (KYC) data: government-issued ID, proof of address, and related documents required by law to open and maintain an account.
  • Transaction data: card top-ups, spending activity, eSIM purchases, and transfer history.
  • Device and usage data: IP address, device identifiers, browser type, and app interaction data collected automatically for security and analytics purposes.

2. How We Use Your Information

We use the information we collect to:

  • Verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) obligations.
  • Process card issuance, top-ups, eSIM activation, and transfers.
  • Detect and prevent fraud, unauthorized access, and other security risks.
  • Provide customer support and respond to your requests.
  • Improve our products and communicate service updates.

3. How We Share Information

We do not sell your personal data. We may share information with:

  • Licensed banking and payment partners needed to process card issuance and fiat settlement.
  • Regulators and law enforcement where required by applicable law.
  • Service providers who help us operate the platform (e.g. KYC verification, cloud hosting), under contractual confidentiality obligations.

4. Data Security

We apply bank-grade encryption, access controls, and multi-layer risk monitoring to protect your information. No method of transmission or storage is completely secure, but we continuously review our safeguards against emerging threats.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data, or to object to certain processing. You can exercise these rights by contacting us using the details below.

6. Data Retention

We retain personal and transaction data for as long as your account is active and for the period required by applicable financial recordkeeping and AML regulations after account closure.

7. International Transfers

As a global platform, your data may be processed in countries other than your own. Where this occurs, we apply appropriate safeguards consistent with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the app or website before they take effect.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at customerservice@uupay.com.